Discover how Dispomed’s comprehensive veterinary equipment service supports patient safety, compliance, and clinic efficiency. Learn what makes us the trusted partner for preventive maintenance in Canada.
Preventive maintenance for your equipment is just as important as your patients’ annual checkups
Just like your patients benefit from regular checkups, your veterinary equipment needs routine preventive maintenance to ensure optimal performance and safety. At Dispomed, we believe service should go beyond checking boxes – it should bring peace of mind. From anesthesia machines to dental units and autoclaves, our service team ensures your equipment is not only compliant but performing at its best.
If you’re deciding who to trust with your equipment, ask yourself:
- What exactly is included in the services you are paying for?
- Is there a customer support team if you have questions or concerns?
- How available are the service technicians when needed?
- Do they have loaner equipment to keep my clinic running?
- Is the work warrantied?
- Are there opportunities for cost savings?
Let’s walk through how Dispomed answers every one of those questions – with confidence.
Comprehensive Preventive Maintenance Services
Anesthesia Machines
- Record equipment make, model, and serial number: Capturing this information helps us prepare appropriately for service visits and ensures faster, more accurate technical support if issues arise in the future.
- Inspect the high-pressure pipeline and regulator: Ensures safe and efficient delivery of oxygen and anesthetic gases, while preventing costly oxygen loss due to undetected leaks.
- Clean and verify the flowmeter: Proper calibration and cleanliness are essential for accurate gas delivery during procedures.
- Test the low-pressure circuit: Involves a thorough check of all components delivering fresh gas to the patient, helping to identify leaks that could compromise patient care and expose the clinical team to anesthetic gases.
- Inspect the circle/rebreathing system and accessories: Confirms the integrity and proper function of the system to ensure safe, effective anesthetic delivery and maintain patient safety.
- Inspect the open/non-rebreathing system and accessories: Ensures these systems are free of leaks and functioning as intended.
- Examine the general structure and wheels of the unit: A full visual and mechanical inspection to identify wear or damage and ensure mobility and stability.
- Clean and sanitize the unit: The machine is left clean, organized, and ready for immediate use.
Vaporizers
- On-site performance check using Anesthetic Agent Monitors: All technicians are equipped with specialized monitors to confirm your vaporizer is within specification, helping you avoid unnecessary and costly annual recalibrations.
- Vaporizer “swap” program: If recalibration is needed, we offer a convenient swap program that provides a calibrated replacement unit – saving your clinic valuable time and reducing service disruption.
- Full vaporizer recalibration: If preferred, your original vaporizer can be sent to our Head Office for complete recalibration.
- Halothane vaporizers: Because Halothane contains the preservative Thymol, these vaporizers must be recalibrated annually regardless of on-site testing results.
Scavenging/Evacuation Systems
- Document system make, model, and serial number: This allows for consistent follow-up service and streamlined support.
- Verify passive, semi-active, and active scavenging systems: Each system is checked against safety guidelines and local accreditation standards to ensure compliance. If improvements are needed, our team provides practical and effective solutions.
Dental Units
- Document equipment make, model, and serial number, including all components: This thorough documentation ensures accurate service history and support.
- Verify compressor start-up and shut-off pressures: Confirms that the compressor operates within the correct pressure range, supporting system reliability and longevity.
- Check compressor delivery pressure: Ensures consistent air pressure is available for all connected tools, optimizing overall performance.
- Inspect for air and water leaks: Prevents loss of efficiency and potential damage to components.
- Drain the compressor reservoir: Removes accumulated moisture to prevent internal corrosion.
- Replace air filters: Maintains optimal airflow and protects internal systems.
- Change compressor oil (if applicable): Keeps the motor running smoothly and extends compressor life.
- Test all operational components: Including low- and high-speed handpieces, scaler, air/water syringe, and suction. We adjust pressure levels as needed for safe and efficient operation.
- Inspect all tubing and wiring: Ensures electrical and air connections are intact and functioning correctly.
- Clean and tidy all serviced units: We leave your equipment spotless and ready for immediate clinical use.
Tuttnauer Autoclaves
- Inspect and verify critical components:
- Door gasket
- Door bellows
- Heating elements and amperage draw
- Molex connector
- Air jet and air filter
- Overpressure valve
- Thermostat and timer
- Check for water and steam leaks: Any detected leaks are addressed to maintain sterilization integrity and efficiency.
- Clean the chamber and water reservoir: Removes buildup that can interfere with performance or create biohazards.
Microscopes
- Clean and test eyepieces and objective lenses: Clear optics ensure accurate visual diagnostics.
- Verify coarse and fine focus adjustments: Smooth, responsive adjustments are critical for usability.
- Inspect the X and Y axis as well as the base: Confirms stable movement and proper alignment during slide examination.
- Test the light source, focusing system, and related components: A well-functioning light system is key to visibility and image clarity.
- Clean the entire microscope: The unit is returned to you in pristine condition, ready for immediate use.
Dedicated Customer Support
Our technical support team, based at Dispomed’s Head Office, is here to help when you need it most. Whether it’s troubleshooting, follow-up questions, or assistance with service scheduling, our team is just a call away at 1-800-363-1746. You can also contact your Sales Representative to direct your request quickly and efficiently.
Local Technicians, Coast to Coast
With a growing network of service technicians across Canada, Dispomed can support your clinic faster and more frequently. Our goal is to minimize equipment downtime and maximize your clinic’s operational efficiency.
Loaner Equipment to Keep You Moving
We understand that a broken machine can disrupt your entire day – or week. That’s why Dispomed maintains a fleet of loaner units for key equipment. You’ll have access to a temporary replacement while your unit is being serviced or repaired, helping you avoid scheduling delays and lost revenue.
Our Commitment to Quality
We stand behind the work we do. Every service visit is backed by Dispomed’s commitment to quality, professionalism, and long-term client satisfaction. For more details about our warranty on maintenance and repairs, please contact your local representative or our customer support team.
Pricing and Loyalty Benefits
Dispomed offers competitive pricing for preventive maintenance, with clear value in every visit. To make it even better, we’ve created a Loyalty Program for repeat clients and veterinary groups. This program includes exclusive discounts and added perks.
Ask your representative if your clinic qualifies – many do without even realizing it.
Conclusion: Choose Service That’s Worth It
Preventive maintenance isn’t a luxury – it’s a necessity for delivering safe, consistent care. At Dispomed, we’re proud to offer service that goes further: more complete, more reliable, and more supportive than what you’ll find elsewhere.
