PRODUCTS ABSENT FROM OUR WEBSITE
Dispomed ltd. could make available products not shown on our website. Please make your requests to our customer service department. These orders are considered to be special orders and merchandise purchased on these orders is considered a final sale and cannot be returned for a refund.
PROPERTY AND RISKS
The buyer acknowledges that the products described and sold on this invoice remain the property of Dispomed ltd. until the final payment is received. The buyer is responsible for any damage caused to a product after delivery. Dispomed ltd. will not be held responsible for any delays due to special requests from the buyer, workers strike, warehouse damage, accidents or natural disasters, lack of merchandise, government decisions or any other major event out of its control.
FOLLOW-UP AND CLAIMS
Dispomed’s responsibility ends once a client order has been picked up by the chosen courier company. The buyer acknowledges that the merchandise has been received in good condition. Breakage, anomalies or missing components must be noted on the packing slip on reception of an order. Any claims must be made within 10 days of delivery.
All invoices are payable in 30 days. All overdue amounts will be subjected to interest charges of 24% annually, calculated at 2% per month. Collection fees (15%) and legal expenses may be charged to the buyer on overdue amounts. Payments may be made by credit card or check payable to Dispomed ltd.
Dispomed ltd. offers long-term financing for expensive equipment. Payment terms and conditions can be discussed at the time of order.
Dispomed ltd. gives a (30) day warranty on labor and a (90) day warranty on parts. Parts under warranty will be replaced free of charge, however, the installation may be done by either the customer or by Dispomed ltd. at the discretion of the latter. Disposable parts are not guaranteed.
An inspection fee of 60.00$ plus taxes will be charged and followed by an estimate for necessary repairs. Delivery fees are the client’s responsibility. If the customer refuses a suggested repair during a service call, Dispomed ltd. reserves the right to void the warranty on the work done. Dispomed ltd. will terminate any warranty related to equipment for which repairs or modifications were performed by a technician not employed by or authorized by Dispomed ltd.
RETURN OF MERCHANDISE
No merchandise will be returned without written authorization from Dispomed ltd. Defective merchandise must be returned within 30 days of delivery. The buyer will be responsible for a 15% restocking charge on all returned merchandise. All shipping charges will be entirely assumed by the customer. These fees do not apply to merchandise deemed defective by Dispomed ltd. or to merchandise shipped by error.
Returned merchandise must be accompanied by:
- Return authorization number
- Client’s name and address
- Article number
- Description and quantity of returned merchandise
- Purchase order number
- Reason for the return, where necessary
Dispomed ltd. representatives are not authorized to receive merchandise being returned by clients.